This place is a sham- took my toy hauler in with a brake problem. Told them I that I thought the electrical was good, but the brakes were not grabbing properly. I told them I was looking to get out that day, and even said there would be a little extra in the repair for them if they could get me on the road that day. They called me shortly after and said all the brakes were showing grease inside the drums, really all four.... They then said they would need to replace all the drums backer plates etc. for a price of $2100.00. I told them no thanks now the facts.... Now that the trip was canceled I took the trailer home and pulled the drums myself (they assumed I was not mechanical)- there was grease in one drum, the rest were dry as a bone. Lastly I called a local RV repair place that was my first choice (too busy to get me in that day) and they told me that even if all drums needed to be replaced it would be no more than $700.00 max. So please stay away from these guys unless overpaying for unneeded work is your cup of tea. Ohh and I had t pay them $106.00 just to get the trailer back, they had my truck so what to do. As a follow up since I don't have the room to do the repairs myself, I took the trailer to Deluxe RV, professional and courteous, with a total bill of $220.00. Breaks work great. Also as an aside, if you look at Ray's response on yelp he indicates part of my complaint was in regards to not getting the repairs done that day. My bad experience has nothing to do with that issue, it was just a request if possible (and I realized probably wishful thinking) . Here is the bottom line $2100.00 at Ray's and 220.00 at Deluxe RV. You decide.
Dear Mr. Boudreau, I'm very sorry if the repairs needed were not explained properly. When you dropped off your trailer at 10:53am Tony quoted you a price of $159.75 to check and advise why your brakes were sticking. We immediately took it back to our heavy - line expert and he found that your brakes had been over lubed which contaminated the brake shoes resulting in hot spots on the drums. When Tony called to advise you of what we found you declined the repairs but he was under the impression that you wanted to see for yourself the damage done so our Tech didn't put the wheels etc. back on and because of this we apologize that the trailer wasn't ready for pickup when you came in. We understand that you were trying to get out of town and in a rush but we do still have the pictures of your trailer if you would like us to send them to you. We reduced the price of the inspection to $106.50 for the mixed signals and any inconvenience we may have caused. We thank you for your feedback and apologize again for the delay in having your trailer ready.
- RAY A MOTIVE