Lakewood & Bellflower Auto Repair

Job Title: Service Writer

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Writer. As a Service Writer, you will play a crucial role in providing exceptional service to our valued customers. Your main responsibility will be to act as a liaison between our customers and our service technicians, ensuring a smooth and efficient experience for all parties involved.

Responsibilities:

• Greet customers warmly and professionally, assessing their needs and providing guidance on auto service options.
• Listen attentively to customer concerns and accurately document their vehicle's issues for service technicians
• Provide detailed estimates and explanations of recommended repairs or maintenance services.
• Schedule appointments and manage the service workflow to ensure timely completion of work.
• Communicate with customers regarding the status of their vehicles, including updates on repairs, additional recommendations and estimated completion times.
• Handle customer inquiries, resolve complaints, and provide exceptional customer service throughout the entire service process.
• Maintain accurate and organized records of customer interactions, service orders, and invoices.

Job Type: Full-time
Salary: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Day range:

Monday to Friday

Shift:

8 hour shift

Ability to commute/relocate:

Bellflower, CA 90706: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

Driver's License (Required)